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our sales staff at work have officially broken my brain...


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#1 Lady Ayeipsia

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Posted 23 September 2015 - 03:20 PM

So sales is reviewing our newly developed product. They complain that people don't read the manual, so may install the product upside down. Now the manual has very clear drawing showing how to install. If you look at it, you can't mess it up.

When asked for solutions... One sale guy suggests a dot on the top of the product with the manual explaining the purpose of the dot...

But... But...it was at this point my brain just broke.
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#2 Ophelia Yotosala

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Posted 23 September 2015 - 03:23 PM

lol a dot? umm


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#3 Jiny

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Posted 23 September 2015 - 04:30 PM

This side up...or modify the design in such a way that it only fits one way?

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#4 Lady Ayeipsia

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Posted 23 September 2015 - 06:42 PM

Real solutions are easy. The product has a label and there is room for more text.

My problem is that sales said no one reads the manual, but their solution was to put something in the manual... Which no one reads, Which is why they complained about it in the first place... So the solution is to put stuff in the manual... At about this point, my brain just died.

And the truth of the matter is... The product takes 5 seconds to install. Once wired to a control panel, it will indicate a trouble condition of installed upside down. The fix takes 5 second of reinstalling the product the other way, not something hard.

So basically, sales is worried that our distributors would screw this up, yet if they do, would not see the trouble and be upset. It makes no sense and if our distributors are that dumb... They should not be installing fire protection equipment.

As for install design to limit one-way installation, too many applications so there would have to be multiple designs which would lead to more confusion.
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#5 Jiny

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Posted 23 September 2015 - 09:15 PM

...would lead to more confusion.

 

Exactly...let there be chaos! :wacko:


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#6 Jasper Sinclair

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Posted 24 September 2015 - 11:08 AM

Dilbert worthy.


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#7 piercer

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Posted 25 September 2015 - 09:49 AM

May i suggest that you write a manual on how to read the other manual so people dont forget to read the manual?


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#8 Lady Ayeipsia

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Posted 25 September 2015 - 01:33 PM

May i suggest that you write a manual on how to read the other manual so people dont forget to read the manual?


LMAO
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#9 Algis Kemokl

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Posted 25 September 2015 - 08:07 PM

That is highly amusing. Logic, where have you gone. Sales logic is kinda like..

"1+1=30"

No.

"But it sure sounds better if we say it like that, lets run with it! engineering will figure it out in the back end"

 

 

Reminds me of a time when a one of our sales guys wanted to get 'hands on' with our vmware hosts and managed power down our main UPS. (There by powering off our entire VMware cluster.). 

His immediate concern upon me grumbling about the systems that were no not functioning (Phones, email, web filtering etc) while bringing the hosts back up: "You better send a company email letting people know that exchange is down before they complain".

 

From that point on, my director has decided that sales has no real need to get "Hands on with" (See break)"  our production environment. 


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#10 Miri Boirelle

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Posted 25 September 2015 - 08:38 PM

LOL. Sadly that sounds very familiar....


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#11 Jamier Legov

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Posted 26 September 2015 - 01:28 PM

There are actually three problems.

  1. The user might install the product upside down. Redesign the product so it can only be installed one way. Don't label it, don't put a dot on it, just redesign the form factor so it only fits the correct way
  2. People don't read the manual.
    1. Redesign the product so it doesn't need a manual.
    2. Was the end user involved in writing the manual? Write it in such a way that it contains the information they need and so that it's written in such a way that they will read it.
  3. Sales should not be writing manuals, sales should be selling stuff.

Of course, this is all in a theoretical world in which things actually made sense. I expect your head will just have to be mounted in such a way that spinning is normal....

 


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#12 C11H17NO3

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Posted 29 September 2015 - 10:41 PM

what is this "up" you speak of?

 

edit: 

 

RE: sales team advises customer support staff the proper pronunciation of help and the various proper ways of stating "ohhh I can see how that may be confusing" 

 

to which HR responds: Please advise how to make job application less readable.


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